Products may only be exchanged or refunded if they are found to be damaged or defective.
To avoid errors and affecting the inventory of the goods, the quantity and size of the items cannot be changed once your order is completed.
Please confirm the quantity and size of the product before placing the order (refer to the size chart for measurement).
Size exchange through email will not be entertained.
DAMAGED IN TRANSIT / DEFECTIVE PRODUCTS
If the product is damaged or defective you have the right to enter a claim.
HOW TO ENTER A CLAIM
Please contact us within 3 days once you received the product and discovered the fault.
We will first try to replace the product but if we are unable to replace the product then we will refund you in full. When we have received the defective product and the claim has been approved, you will be informed via email and a replacement product will be sent to you.
Futuremadestudio.com will compensate the shipping cost of returning products. In the case of a full refund Futuremadestudio.com will also compensate the initial shipping costs.
We are not responsible for payment gateway's processing fees.
Damaged or defective products must be returned unworn, unwashed, and complete with all original tags and/or packaging.
We do not accept returns of inner/underwear and socks which are not in their original packaging due to hygiene reasons.
Return packages must be sent with a traceable insured service. We do not take responsibility for items lost or damaged in the return transit.
If returning an item from outside of Malaysia, the package must be marked 'RETURNED GOODS' to avoid any
customs charges. Futuremadestudio.com is NOT responsible for any return customs charges made.